Here are some steps you can take to fix your smartphone’s audio issues if you’re not sure if it is a hardware or a software problem.
Check the audio levels in Settings
Oftentimes, the reason you’re not getting any sound out of your speakers is because your device is on Do Not Disturb or Silent mode. To check this, you must open the Settings app on your smartphone and toggle these settings. Make sure that you adjust the volume levels with your volume rocker before you try to play the sounds or connect a phone call again.
Check if you have devices connected to Bluetooth
For Android users, e̊eping your Bluetooth turned on can be a convenience as well as an inconvenience. Oftentimes, your phone connects to available Bluetooth devices around your workplace or home and relays sound signals to the device instead of using the inbuilt speakers of your phone. This will confuse most users when they try to figure out why their speakers aren’t functioning. Make sure your Bluetooth is turned off and your phone isn’t connected to external headphones via a cable.
Test your sound on a headset
If you see that your speakers aren’t working, test your sound levels on Bluetooth or AUX headset. This test will give you a fair idea about the hardware of the phone and whether the speakers are faulty. If you can’t hear anything through the speakers but can listen to music via connected headphones, the speaker hardware might be at fault. However, if you see that the music doesn’t play even then, there is either a software issue with your phone or a motherboard issue in the hardware.
Reset your phone
If nothing else works, resetting your phone might. This resets your motherboard to the way it was when the phone was first bought. Make sure you take an extensive backup of all sensitive and important files from your phone before you reset your device.
