Whenever the customer utilizes our Website/App and avails the various repair services proffered through them (cumulatively dubbed the “Services”), the customers are subject to the terms & conditions detailed below (dubbed the “Terms”). By availing any/all of our services, the customer consents to all of our Terms, which may be updated/modified periodically on this page without prior notice solely at our discretion. Customers are implored to frequently review the most current version of the Terms, by clicking on the “Terms & Conditions” link provided in the Website/App. If the customer continues the usage of the Website/App or our Services after the latest changes have been posted, it will be assumed that the customer consents to those changes.
The Terms detailed here shall fall into effect from the date that your device (collectively identified as “Device”) is taken into possession by any of our representative(s) and it shall be in place until the device has been returned after the stipulated repairs have been carried out (or in certain extenuating circumstances where it is returned unrepaired), and the outstanding payment is duly received, whichever scenario occurs later.
TERMS OF SERVICE
All viable efforts shall be expended to repair the Device ensuring the highest care and efficacy. The fulfillment of the repairs is contingent on the availability of the necessary spare parts, extent of damage, along with being subjected to the limitations of the Terms of any applicable warranty.
We shall notify the customer of an estimated completion time. The stated estimation time may vary based on the availability of the spare parts and the occurrence of secondary issue(s) (if any), and is hence not a binding obligation on Soldrit.com.
Under certain extenuating circumstances, if we are not able to complete the stipulated repair(s), or if we deem that to complete the repair(s), additional costs may have to be incurred by the customer, we shall duly apprise the customer of any such notifications with immediate effect.
In scenarios, where we are not able to procure the spare parts that are necessary to complete the repair(s) or unable to complete the repair due to the extent of the damage or other factors, the Device shall be returned to the customer without undertaking any repair(s), in an “AS IS” condition (which is defined as the condition the device was in when it was acquired from the customer). In such a scenario, the customer shall not incur any diagnosis surcharge.
The status of the repair process shall be notified to the customer via Call/SMS/E-Mail/My Account page on the Website. Our customer service representative shall contact the customer regarding the delivery of the device to their desired location.
After the pickup/delivery has been scheduled and confirmed by the customer, if the customer is unavailable at the designated location, the next pickup/delivery attempt will be chargeable at the rate of Rupees 10/- per km.
Customers are requested to schedule a delivery of their Device within 30 days of our initial delivery request, after which Soldrit shall not be held liable for the safety of the Device.
Customers can schedule a pickup for their Device from the website. During the pickup of the Device from the designated location, it shall be mandatory for the customer to collect a Job Card prior to handing over the Device to our customer service representative.
If no fault is found on the Device or if the customer does not accept our price estimate, we shall return the Device unrepaired, and in such a case, a diagnostic fee of Rupees 250/- shall have to be incurred by the customer.
On all repairs made by Soldrit, for all the component(s)/spares(s) that are replaced during the course of the repair process, we shall provide a part replacement warranty of 30 days, and a service warranty of 90 days, which comes into effect from the invoice date.
Soldrit shall provide a fixed service warranty period of 90 days with respect to the quality of the spare and the workmanship, as indicated at the time of delivery of the device to the customer.
The aforementioned warranty does not include faults that arise as a direct or indirect result of physical or accidental damage caused by the customer’s negligence in handling the device after it has been delivered. This encompasses scenarios where there is damage to the body/screen, liquid damage, missing buttons/knobs/panels, damage caused due to the use of batteries, chargers or accessories that are not approved by the manufacturer, including damage that is caused due to faulty software program or application, improper electrical power supply connection or surge/fluctuation.
If the device under Soldrit warranty has been opened up, repaired, rewired or otherwise been attended to by any party other than a Soldrit technician, the warranty on the device will cease to exist.
The service warranty provided by Soldrit does not include software- related repairs or extend to parts or components that are electronically non-functional, unless the warranty is claimed within 30 days.
If a repair is to be claimed under Soldrit part replacement / service warranty, we shall require the customer to provide the relevant proof in the form of order ID /e-invoice.
The estimated repair cost shall be conveyed to the customer only after the diagnosis of the device. If post this process, any secondary issue(s) arise, which may require additional spare replacement, causing the estimated price to exceed substantially, we shall obtain the customer’s approval before proceeding with the repair(s).
If the designated repair is not covered under our warranty or if it falls outside the Soldrit warranty Terms, the cost for all such repair(s) shall be incurred by the customer. In such a case, we shall duly notify the customer of all charges before commencing repairs on the Device. In extenuating circumstances, where the cost cannot be determined prior to the completion of the repair work, we shall apprise the customer of the cost after the repair process has been completed.
Mobile devices that are received from the customer in a switched off state shall be treated as “Dead” and the customer shall be appraised of the feasibility, and the actual cost of repair only after the diagnosis is complete.
We shall perform rigorous testing before and after the repair process in order to determine if there are any additional issues with the device (other than those claimed by the customer). The customer shall be notified of all the issues that have been identified along with the pertinent repair costs. Soldrit shall not be held liable if any additional issues are identified as a consequence of the repair process itself.
Customer shall duly return any standby Device or spare parts/components (if any) that are provided by Soldrit, on or before receiving the delivery of the original Device/spares from us. In case of damage to the standby device, the customer shall bear all the relevant costs.
Soldrit’s sole liability along with the customer’s remedy for scenarios where Services cannot be completed, under the stipulated terms are: (i) Soldrit shall undertake the repair process again and rectify the functionality issue that has been caused as a consequence of the repair work, along with fixing any issue that has been left unrepaired (ii) In cases where irreversible damage has been caused to the device as a consequence of the repair process, Soldrit shall not be held liable for providing a replacement device. These remedies shall only be applicable under the warranty provided by Soldrit.
Soldrit shall provide door-to- door pickup and delivery of the devices for the areas that fall within the Municipal Limits of the city of Bangalore.
If the customer has any form of feedback/complaint with regard to their interaction with the delivery executive, the customers are requested to direct all such correspondence only to our customer representative.
The customers are mandated to take a backup of the data on their device before handing it over to our customer service representative. Soldrit claims no responsibility for the security/storage of any such data and nor will it be responsible in case of dissemination of sensitive/confidential data either directly or indirectly.
Any claim that shall arise under the terms specified in this document shall only be entertained if it is duly reported to us within 7 days of receiving the delivery of the device from us.
Soldrit shall not be held liable for any scenario where the customer may incur direct or indirect losses with reference to, or as a consequence of the aforementioned terms.
Payment and Refund Policy
Customers can make payment using their cards, wallets and we do also facilitate COD (cash-on- delivery) service. We request our customers to make the payment via COD to our delivery executive.
All refunds are at the discretion of company.
Refund requests must be submitted within 7 days of the purchase. Buyer has to give written consent for refund via writing or electronic form or communication. Post the 7 day period, refund requests cannot be made and will be given in form of credit.
No cash refunds even if payment made in cash originally. Refund will be made via bank transfer or electronically only.
Refund will be made in name of original buyer only.
Refund process will be initiated after approved internally.
Refund for parts, which are still in working condition but have been used for more than a week will be not entertained as we will not be able to sell those as new parts.
No refund of minimum/diagnosis service charges paid.
Refunds may take 7-10 business working days from date of internal approval.
In case of any other issues, which are not covered in the policy, please write in to [email protected]
In the event of cancellation after diagnosis, a service charge of 250/- Rupees will be levied on the customer.
The prices communicated for all the services will be final and all inclusive. The price that will be quoted on the invoice is precisely what the customers will be insisted to pay.
The diagnosis surcharge will not be levied if the repair process is carried out its completion. Furthermore, the pick up and delivery will be made free of charge.
Customers are requested to schedule the device pick up with our customer executive at the desired time and date. Our pickup executive will reach out to the customer before they leave for the device pickup at the scheduled time.
Customers are requested to cancel the scheduled booking before the scheduled pickup time.
Once the device is repaired and ready for delivery our team will reach out to the customer and fix a delivery time and date. The customer can request a delivery time as per their availability.
Customers can change the delivery address in case they are not available at the pickup address, however, we only provide delivery within the city limits.
On cases customers wants the device to be delivered at a different city address, we do provide such service through our courier partners, however, the courier charges shall be borne by the customer.
Soldrit is an Independent Repairs & Services Company and is in no way affiliated with or Authorized by Apple, OnePlus, Xiaomi, Samsung, Motorola or any other brand unless explicitly specified. All product, brand and company names are trademarks of their respective holders.